Our FAQ section deals with the most frequently asked questions about our services. Should you have any further questions that are not covered here please email us at info@touristik-vertrieb.com and we will aim to answer your queries as quickly as possible.
How can the exclusivity of other existing marketing agreements and/or Internet sales activities be ensured?
We market your hotel on eBay using our own SST Powerseller account, therefore the exclusivity of your own activities is ensured!
Are there any extra risks for the hotel?
No, the whole process ensures that will create additional revenues for rooms that would otherwise remain empty.
How is my hotel presented on the individual commercial platforms?
Your hotel is presented to its natural target based on its own Corporate Design. Thus the image of your hotel will be developed on a long-term basis helping to generate subsequent business.
Is there additional expense for me as the hotelier?
No, you profit without additional expenditure. SST covers all of the necessary expenses with eBay and Paypal in a cost effective manner.
When and/or how does the customer make contact with the hotel?
After payment the customer makes contact directly with you by telephone or email in order to make the reservation. It is also possible that a customer will enquire during a current auction whether you have availability for specific dates.
Can the customer buy additional offers or upgrades?
Yes, for additional fees the customer can naturally take advantage of additional hotel offers and upgrades. However, the voucher only entitles them to the room and offer advertised on eBay.
On which on-line commercial platforms are my Packages sold?
The packages are usually advertised on the German speaking eBay platforms (eBay.de eBay.at and eBay.ch). However, if you wish we are , we can also advertise your packages internationally (e.g. ebay.co.uk, ebay.com, ebay.fr etc.).
Do I have to make initial investments to work with SST?
No, there are no starting costs. We only take a percentage of the selling price as commission.
How reliable and robust are the SST services and techniques?
We test all our services and technical innovations rigourously at our own hotel. Therefore we can guarantee that our services function perfectly for our customers.
How many hotels currently work with SST?
To date, we have just under 700 successful partner Hotels. Our hotel partners are situated in Austria, Germany, Italy, France, UK, Belgium, Spain, Switzerland, Denmark, Czech Republic, Slovakia, Slovenia, Bosnia, Croatia, Montenegro and Hungary.
What is the average price received for SST eBay vouchers?
eBay vouchers usually achieve between 50 and 75% of your standard room rates.
How many potential new customers can I attract through eBay marketing?
The German speaking eBay arena has more than 15 million active users, all of whom could potentially learn about your hotel.
On average how many auction visitors will view each auction?
On average SST can bring over 1000 visitors and potential new customers to your hotel.
How do potential customers find my packages on eBay?
All listed offers on eBay are picked up by internet search engines and therefore customers can find offers through Google and other internet services as well as searching directly on eBay.
Are the vouchers subject to defined dates?
As a rule, the vouchers are no subject to specific dates. However, if you wish, we can offer packages which exclude certain dates or are more defined in their scope.
How long is each voucher valid for?
As a rule each voucher is valid for one year from the time the customer receives it, unless another date has been agreed upon beforehand.
Before becoming an SST partner I would like to know approximately what my earnings through selling packages on eBay will be?
On our website we have an ‚eBay calculator’ on which you can quickly and easily calculate your potential earnings.
I would like to trial a partnership with SST – is there a minimum number of packages that I have to sell?
A trial with SST is a minimum of 20 packages, with two packages being sold on eBay per week.
I want to take on the marketing myself again – how do I end my partnership with SST?
After the first 20 vouchers have been sold the hotel is welcome to end the partnership at any time by informing SST. Any vouchers sold on the day of cancellation will be considered as valid.
Why will my hotel packages be sold with a starting price of €1? Wouldn’t it make more sense to start with a higher starting price?
No, that does not make sense. Our experience shows that far more people bid on each auction with a starting price of €1 than if the start price is higher. Also, starting with €1 helps drive the eventual final bids much higher.
Why should I become a partner of hoxami.com?
Additional mobility, flexible consumers and a trend towards last minute breaks are some of the factors, which have a negative affect on long-term capacity planning for hotels. Traditional last-minute sellers are mostly not in a postion to respond to empty capacities at short-term notice.
How long in advance does the customer have to book in order to benefit from the hoxami.com voucher?
In order to benefit from the voucher, the customer has to book five days or less before the date of the package.
What is the maximum duration for a hoxami.com discount voucher?
The voucher is valid for a maximum of 5 nights. If the customer whishes to extend their stay, the hotel is able to charge them its standard rate.
When does the hotel check that the hoxami.com discount voucher is valid?
At check-in the hotel will receive the voucher from the customer and it can then be verified using our online portal.
How will hoxami.com discount vouchers be distributed?
Vouchers can be distributed directly, for example via hoxami.com, or as incentives or promotions for large-scale corporations.